Tag 0684 · Severity E
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2025-04-02Non-profit
Westminster Towers
70 West Lucerne Circle, Orlando, FL 32801
(407) 841-1310 · Westminster Communities of Florida
At a glance
CMS data snapshot: 2026-08-01 · Sources and limitations
| Ownership | Non profit - Corporation | Certified beds | 120 |
|---|---|---|---|
| Estimated occupancy | 77.8% | Latest inspection | 2025-03-13 |
County and Florida comparison
Navy: facility · Teal: county · Gray: Florida
Overall rating
Facility: 3 of 5
Health-inspection score
Facility: 49.8 points
Total nurse staffing
Facility: 3.70 hours/day
RN staffing
Facility: 1.06 hours/day
Staff turnover
Facility: Not reported by CMS
Latest health deficiencies
Facility: 6 deficiencies
View data table
| Metric | Facility | County | Florida |
|---|---|---|---|
| Overall rating | 3 of 5 | 3 of 5 | 3 of 5 |
| Health-inspection score | 49.8 points | 50.9 points | 38.5 points |
| Total nurse staffing | 3.70 hours/day | 3.66 hours/day | 3.63 hours/day |
| RN staffing | 1.06 hours/day | 0.66 hours/day | 0.62 hours/day |
| Staff turnover | Not reported by CMS | 41.7% | 41.8% |
| Latest health deficiencies | 6 deficiencies | 4.5 deficiencies | 6 deficiencies |
Comparisons describe CMS data; they are not recommendations.
Inspection history
2025-03-13
6 deficiencies
Highest severity: E
Immediate-jeopardy citations: 0
Tag 0554 · Severity D
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Deficient, Provider has date of correction 2025-04-02Tag 0655 · Severity D
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2025-04-02Tag 0677 · Severity D
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2025-04-02Tag 0840 · Severity D
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Administration Deficiencies · Deficient, Provider has date of correction 2025-04-02Tag 0842 · Severity D
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2025-04-022023-08-03
7 deficiencies
Highest severity: D
Immediate-jeopardy citations: 0
Tag 0561 · Severity D
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · Deficient, Provider has date of correction 2023-09-08Tag 0636 · Severity D
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2023-09-08Tag 0644 · Severity D
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2023-09-08Tag 0684 · Severity D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2023-09-082021-10-07
9 deficiencies
Highest severity: D
Immediate-jeopardy citations: 0
Tag 0641 · Severity D
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2021-11-07Tag 0656 · Severity D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2021-11-07Tag 0677 · Severity D
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2021-11-07Tag 0689 · Severity D
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2021-11-07Tag 0694 · Severity D
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2021-11-07Staffing composition
2.28 hours/dayNurse aide
0.36 hours/dayLPN
1.06 hours/dayRN
- Total staffing
- 3.70 hours/day
- County median
- 3.66 hours/day
- Florida median
- 3.63 hours/day
- Weekend total
- 3.40 hours/day
- Staff turnover
- Not reported by CMS
- RN turnover
- Not reported by CMS
Reported averages, not a real-time staffing schedule.
Resident outcomes
Lower is generally better
Hospitalizations
1.9 per 1,000 daysbetterFlorida: 2.1 per 1,000 days · County: 2.4 per 1,000 days20250101-20251231
Emergency-department visits
0.7 per 1,000 daysbetterFlorida: 1.0 per 1,000 days · County: 0.9 per 1,000 days20250101-20251231
Falls with major injury
0.4%betterFlorida: 2.2% · County: 2.1%2025Q2-2026Q1
Pressure ulcers
4.4%similarFlorida: 4.2% · County: 4.4%2025Q2-2026Q1
Urinary tract infections
0.4%unavailableFlorida: 0.0% · County: 0.3%2025Q2-2026Q1
Antipsychotic medication use
2.4%betterFlorida: 7.0% · County: 7.4%2025Q2-2026Q1
These group measures do not predict an individual resident’s experience.
Questions to ask
Use these prompts during a tour or phone call
What operational changes followed the facility's most recent penalty?
Suggested because of: penaltiesHow will the care plan be developed, reviewed, and shared with our family?
Suggested because of: general care planning
Facility Details
- County
- Orange County
- Certified beds
- 120
- Average daily residents
- 93.4
- Ownership
- Non profit - Corporation
- Provider type
- Medicare and Medicaid
- In hospital
- No
- Date certified
- 1992-01-01
- CCN
- 105757
Staffing Data
| Reported measure | Value |
|---|---|
| Nurse aide hours | 2.28331 |
| Lpn hours | 0.35879 |
| Rn hours | 1.05677 |
| Reported total hours | 3.69887 |
| Weekend total hours | 3.40139 |
| Weekend rn hours | 0.82919 |
| Adjusted total hours | 3.77402 |
| Total turnover percent | Not reported by CMS |
| Rn turnover percent | Not reported by CMS |
| Administrators left | 0 |
Hours are per resident per day; turnover values are percentages. Missing values are not zero.
Penalties & Enforcement
$22,133.00Total fines
2Number of fines
0Payment denials
| Date | Type | Amount |
|---|---|---|
| 2025-03-04 | Fine | $5,980.00 |
| 2025-03-04 | Fine | $16,153.00 |
Totals reflect the supplied CMS records, not a lifetime total.
Citations
6Health citations
0Fire safety citations
Health counts describe the latest rating cycle. Fire counts cover supplied fire-safety records.
Serious Deficiencies
FL counts scope/severity G–L as serious deficiencies. Immediate jeopardy is J–L; these are not interchangeable.
1
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Ownership & Operators
| Name | Role | Share |
|---|---|---|
| BELL, WILLIAM | CORPORATE DIRECTOR | NOT APPLICABLE |
| DYE, STEPHEN | CORPORATE DIRECTOR | NOT APPLICABLE |
| HILLENMEYER, JOHN | CORPORATE DIRECTOR | NOT APPLICABLE |
| MADDUX, CARLEN | CORPORATE DIRECTOR | NOT APPLICABLE |
| MOCK, JEFFREY | CORPORATE DIRECTOR | NOT APPLICABLE |
| SHELLEY, LINDA | CORPORATE DIRECTOR | NOT APPLICABLE |
| KEITH, HENRY | CORPORATE OFFICER | NOT APPLICABLE |
| WESTMINSTER SERVICES INC | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| DIAZ, RICARDO | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| KEITH, HENRY | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| LEHMAN, GARY | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| DIAZ, RICARDO | ADP OF THE SNF | NOT APPLICABLE |
| LEHMAN, GARY | ADP OF THE SNF | NOT APPLICABLE |
Helpful resources
Educational information, not medical or legal advice. Data & methodology