Non-profit

Winter Haven Health and Rehabilitation Center

202 Ave O Ne, Winter Haven, FL 33880

(863) 293-3103 · Senior Health South

2CMS overall rating · out of 5

At a glance

CMS data snapshot: 2026-08-01 · Sources and limitations
2 of 5Overall
2 of 5Health inspections
3 of 5Staffing
4 of 5Resident quality
OwnershipNon profit - CorporationCertified beds140
Estimated occupancy96.1%Latest inspection2024-01-24

County and Florida comparison

Navy: facility · Teal: county · Gray: Florida
Overall rating
Facility: 2 of 5
worse
Health-inspection score
Facility: 62.0 points
worse
Total nurse staffing
Facility: 3.22 hours/day
worse
RN staffing
Facility: 0.56 hours/day
worse
Staff turnover
Facility: 37.3%
better
Latest health deficiencies
Facility: 12 deficiencies
worse
View data table
MetricFacilityCountyFlorida
Overall rating2 of 52 of 53 of 5
Health-inspection score62.0 points74.0 points38.5 points
Total nurse staffing3.22 hours/day3.52 hours/day3.63 hours/day
RN staffing0.56 hours/day0.52 hours/day0.62 hours/day
Staff turnover37.3%45.5%41.8%
Latest health deficiencies12 deficiencies10 deficiencies6 deficiencies

Comparisons describe CMS data; they are not recommendations.

Inspection history

2024-01-24
12 deficiencies
Highest severity: E

Immediate-jeopardy citations: 0

Tag 0584 · Severity E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0644 · Severity E

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0645 · Severity E

PASARR screening for Mental disorders or Intellectual Disabilities

Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0684 · Severity E

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0812 · Severity E

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0550 · Severity D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0657 · Severity D

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0677 · Severity D

Provide care and assistance to perform activities of daily living for any resident who is unable.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0690 · Severity D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0759 · Severity D

Ensure medication error rates are not 5 percent or greater.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0761 · Severity D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2024-02-24

Tag 0838 · Severity D

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Administration Deficiencies · Deficient, Provider has date of correction 2024-02-24
2021-10-22
8 deficiencies
Highest severity: E

Immediate-jeopardy citations: 0

Tag 0558 · Severity E

Reasonably accommodate the needs and preferences of each resident.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2021-11-21

Tag 0584 · Severity E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2021-11-21

Tag 0585 · Severity E

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2021-11-21

Tag 0758 · Severity D

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2021-11-21

Tag 0759 · Severity D

Ensure medication error rates are not 5 percent or greater.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2021-11-21

Tag 0761 · Severity D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2021-11-21

Tag 0805 · Severity D

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction 2021-11-21
2020-02-07
5 deficiencies
Highest severity: D

Immediate-jeopardy citations: 0

Tag 0684 · Severity D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2020-03-07

Tag 0690 · Severity D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2020-03-07

Tag 0698 · Severity D

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2020-03-07

Tag 0759 · Severity D

Ensure medication error rates are not 5 percent or greater.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2020-03-07

Tag 0770 · Severity D

Provide timely, quality laboratory services/tests to meet the needs of residents.

Administration Deficiencies · Deficient, Provider has date of correction 2020-03-07

Staffing composition

2.07 hours/dayNurse aide
0.59 hours/dayLPN
0.56 hours/dayRN
Total staffing
3.22 hours/day
County median
3.52 hours/day
Florida median
3.63 hours/day
Weekend total
3.15 hours/day
Staff turnover
37.3%
RN turnover
61.1%

Reported averages, not a real-time staffing schedule.

Resident outcomes

Lower is generally better

Hospitalizations

2.5 per 1,000 daysworseFlorida: 2.1 per 1,000 days · County: 2.3 per 1,000 days
20250101-20251231

Emergency-department visits

0.9 per 1,000 daysbetterFlorida: 1.0 per 1,000 days · County: 0.9 per 1,000 days
20250101-20251231

Falls with major injury

1.3%betterFlorida: 2.2% · County: 2.3%
2025Q2-2026Q1

Pressure ulcers

5.9%worseFlorida: 4.2% · County: 4.6%
2025Q2-2026Q1

Urinary tract infections

0.4%unavailableFlorida: 0.0% · County: 0.0%
2025Q2-2026Q1

Antipsychotic medication use

19.0%worseFlorida: 7.0% · County: 5.9%
2025Q2-2026Q1

These group measures do not predict an individual resident’s experience.

Questions to ask

Use these prompts during a tour or phone call
  1. How many RNs are typically on site during days, nights, and weekends?

    Suggested because of: rn staffing
  2. How does the care team prevent and treat pressure injuries?

    Suggested because of: pressure ulcers
  3. How are antipsychotic medications reviewed, reduced when appropriate, and discussed with families?

    Suggested because of: antipsychotic use
  4. What operational changes followed the facility's most recent penalty?

    Suggested because of: penalties
  5. How will the care plan be developed, reviewed, and shared with our family?

    Suggested because of: general care planning

Facility Details

County
Polk County
Certified beds
140
Average daily residents
134.5
Ownership
Non profit - Corporation
Provider type
Medicare and Medicaid
In hospital
No
Date certified
1982-06-01
CCN
105176

Staffing Data

Reported measureValue
Nurse aide hours2.07036
Lpn hours0.59321
Rn hours0.5595
Reported total hours3.22307
Weekend total hours3.14792
Weekend rn hours0.2366
Adjusted total hours3.35777
Total turnover percent37.3
Rn turnover percent61.1
Administrators left0

Hours are per resident per day; turnover values are percentages. Missing values are not zero.

Penalties & Enforcement

$4,190.00Total fines
1Number of fines
0Payment denials
DateTypeAmount
2024-01-24Fine$4,190.00

Totals reflect the supplied CMS records, not a lifetime total.

Citations

12Health citations
13Fire safety citations

Health counts describe the latest rating cycle. Fire counts cover supplied fire-safety records.

Serious Deficiencies

FL counts scope/severity G–L as serious deficiencies. Immediate jeopardy is J–L; these are not interchangeable.

0

Ownership & Operators

NameRoleShare
SENIOR HEALTH SOUTH EX LLC5% OR GREATER DIRECT OWNERSHIP INTEREST100%
SENIOR HEALTH PROPERTIES SOUTH, INC5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDED
OMEGA HEALTHCARE INVESTORS, INC5% OR GREATER SECURITY INTERESTNOT APPLICABLE
DEPIANO, RICHCORPORATE OFFICERNOT APPLICABLE
JAFFE, HOWARDCORPORATE OFFICERNOT APPLICABLE
MULLEN, ANNCORPORATE OFFICERNOT APPLICABLE
RICHMOND, PENNYCORPORATE OFFICERNOT APPLICABLE
CONSULTING SUPPORT SERVICES, LLCOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
ELEUS HEALTH MANAGEMENT LLCOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
FACILITY SUPPORT COMPANY, LLCOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
KANE FINANCIAL SERVICES, LLCOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
BROWN, JENNIFEROPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
ROBINSON-BRADY, ALEXIAOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
CONSULTING SUPPORT SERVICES, LLCADP OF THE SNFNOT APPLICABLE
ELEUS HEALTH MANAGEMENT LLCADP OF THE SNFNOT APPLICABLE
FACILITY SUPPORT COMPANY, LLCADP OF THE SNFNOT APPLICABLE
KANE FINANCIAL SERVICES, LLCADP OF THE SNFNOT APPLICABLE
OMEGA HEALTHCARE INVESTORS, INCADP OF THE SNFNOT APPLICABLE
SELECT REHABILITATION, LLCADP OF THE SNFNOT APPLICABLE
SENIOR HEALTH SOUTH EX LLCADP OF THE SNFNOT APPLICABLE
BROWN, JENNIFERADP OF THE SNFNOT APPLICABLE
ROBINSON-BRADY, ALEXIAADP OF THE SNFNOT APPLICABLE

Helpful resources

Educational information, not medical or legal advice. Data & methodology