For-profit

Astoria Health and Rehabilitation Center

701 Overlook Dr Se, Winter Haven, FL 33884

(863) 318-5000 · Tlc Management

3CMS overall rating · out of 5

At a glance

CMS data snapshot: 2026-08-01 · Sources and limitations
3 of 5Overall
2 of 5Health inspections
4 of 5Staffing
5 of 5Resident quality
OwnershipFor profit - CorporationCertified beds132
Estimated occupancy95.4%Latest inspection2024-03-26

County and Florida comparison

Navy: facility · Teal: county · Gray: Florida
Overall rating
Facility: 3 of 5
similar
Health-inspection score
Facility: 61.0 points
worse
Total nurse staffing
Facility: 4.20 hours/day
better
RN staffing
Facility: 0.57 hours/day
worse
Staff turnover
Facility: 40.6%
similar
Latest health deficiencies
Facility: 10 deficiencies
worse
View data table
MetricFacilityCountyFlorida
Overall rating3 of 52 of 53 of 5
Health-inspection score61.0 points74.0 points38.5 points
Total nurse staffing4.20 hours/day3.52 hours/day3.63 hours/day
RN staffing0.57 hours/day0.52 hours/day0.62 hours/day
Staff turnover40.6%45.5%41.8%
Latest health deficiencies10 deficiencies10 deficiencies6 deficiencies

Comparisons describe CMS data; they are not recommendations.

Inspection history

2024-03-26
10 deficiencies
Highest severity: E

Immediate-jeopardy citations: 0

Tag 0644 · Severity E

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2024-04-28

Tag 0656 · Severity E

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2024-04-28

Tag 0759 · Severity E

Ensure medication error rates are not 5 percent or greater.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2024-04-28

Tag 0761 · Severity E

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2024-04-28

Tag 0880 · Severity E

Provide and implement an infection prevention and control program.

Infection Control Deficiencies · Deficient, Provider has date of correction 2024-04-28

Tag 0645 · Severity D

PASARR screening for Mental disorders or Intellectual Disabilities

Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2024-04-28

Tag 0755 · Severity D

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2024-04-28

Tag 0757 · Severity D

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2024-04-28

Tag 0758 · Severity D

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2024-04-28

Tag 0812 · Severity D

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction 2024-04-28
2022-02-04
7 deficiencies
Highest severity: F

Immediate-jeopardy citations: 0

Tag 0623 · Severity F

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2022-03-04

Tag 0625 · Severity F

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2022-03-04

Tag 0812 · Severity F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction 2022-03-04

Tag 0622 · Severity D

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2022-03-04

Tag 0694 · Severity D

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2022-03-04

Tag 0698 · Severity D

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2022-03-04

Tag 0756 · Severity D

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2022-03-04
2020-10-30
9 deficiencies
Highest severity: D

Immediate-jeopardy citations: 0

Tag 0550 · Severity D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2020-12-03

Tag 0636 · Severity D

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2020-12-03

Tag 0684 · Severity D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2020-12-03

Tag 0690 · Severity D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2020-12-03

Tag 0697 · Severity D

Provide safe, appropriate pain management for a resident who requires such services.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2020-12-03

Tag 0759 · Severity D

Ensure medication error rates are not 5 percent or greater.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2020-12-03

Tag 0760 · Severity D

Ensure that residents are free from significant medication errors.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2020-12-03

Tag 0761 · Severity D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2020-12-03

Tag 0883 · Severity D

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Infection Control Deficiencies · Deficient, Provider has date of correction 2020-12-03

Staffing composition

2.49 hours/dayNurse aide
1.14 hours/dayLPN
0.57 hours/dayRN
Total staffing
4.20 hours/day
County median
3.52 hours/day
Florida median
3.63 hours/day
Weekend total
3.86 hours/day
Staff turnover
40.6%
RN turnover
40.0%

Reported averages, not a real-time staffing schedule.

Resident outcomes

Lower is generally better

Hospitalizations

1.4 per 1,000 daysbetterFlorida: 2.1 per 1,000 days · County: 2.3 per 1,000 days
20250101-20251231

Emergency-department visits

0.4 per 1,000 daysbetterFlorida: 1.0 per 1,000 days · County: 0.9 per 1,000 days
20250101-20251231

Falls with major injury

1.2%betterFlorida: 2.2% · County: 2.3%
2025Q2-2026Q1

Pressure ulcers

2.2%betterFlorida: 4.2% · County: 4.6%
2025Q2-2026Q1

Urinary tract infections

0.9%unavailableFlorida: 0.0% · County: 0.0%
2025Q2-2026Q1

Antipsychotic medication use

2.9%betterFlorida: 7.0% · County: 5.9%
2025Q2-2026Q1

These group measures do not predict an individual resident’s experience.

Questions to ask

Use these prompts during a tour or phone call
  1. How many RNs are typically on site during days, nights, and weekends?

    Suggested because of: rn staffing
  2. How will the care plan be developed, reviewed, and shared with our family?

    Suggested because of: general care planning

Facility Details

County
Polk County
Certified beds
132
Average daily residents
125.9
Ownership
For profit - Corporation
Provider type
Medicare and Medicaid
In hospital
No
Date certified
2010-12-13
CCN
106086

Staffing Data

Reported measureValue
Nurse aide hours2.48919
Lpn hours1.14003
Rn hours0.57446
Reported total hours4.20368
Weekend total hours3.85599
Weekend rn hours0.3446
Adjusted total hours3.9608
Total turnover percent40.6
Rn turnover percent40
Administrators left1

Hours are per resident per day; turnover values are percentages. Missing values are not zero.

Penalties & Enforcement

$0.00Total fines
0Number of fines
0Payment denials

No matching penalties in the supplied CMS records.

Totals reflect the supplied CMS records, not a lifetime total.

Citations

10Health citations
11Fire safety citations

Health counts describe the latest rating cycle. Fire counts cover supplied fire-safety records.

Serious Deficiencies

FL counts scope/severity G–L as serious deficiencies. Immediate jeopardy is J–L; these are not interchangeable.

0

Ownership & Operators

NameRoleShare
LANHAM, STEVEN5% OR GREATER DIRECT OWNERSHIP INTEREST10%
GIBSON, CULLENCORPORATE OFFICERNOT APPLICABLE
OTT, DWIGHTCORPORATE OFFICERNOT APPLICABLE
OTT, GARYCORPORATE OFFICERNOT APPLICABLE
TENDER LOVING CARE MANAGEMENT INCOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
BLACKWELL, CORYOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
VIEGAS, ALEIXOOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
TENDER LOVING CARE MANAGEMENT INCADP OF THE SNFNOT APPLICABLE
BLACKWELL, CORYADP OF THE SNFNOT APPLICABLE
GIBSON, CULLENADP OF THE SNFNOT APPLICABLE
LANHAM, STEVENADP OF THE SNFNOT APPLICABLE
OTT, DWIGHTADP OF THE SNFNOT APPLICABLE
OTT, GARYADP OF THE SNFNOT APPLICABLE
VIEGAS, ALEIXOADP OF THE SNFNOT APPLICABLE

Helpful resources

Educational information, not medical or legal advice. Data & methodology