Non-profit

Willowbrooke Court at St Andrews Estates

6152 N Verde Trail, Boca Raton, FL 33433

(561) 487-5200 · Acts Retirement-Life Communities

4CMS overall rating · out of 5

At a glance

CMS data snapshot: 2026-08-01 · Sources and limitations
4 of 5Overall
3 of 5Health inspections
5 of 5Staffing
4 of 5Resident quality
OwnershipNon profit - CorporationCertified beds89
Estimated occupancy56.5%Latest inspection2025-05-01

County and Florida comparison

Navy: facility · Teal: county · Gray: Florida
Overall rating
Facility: 4 of 5
better
Health-inspection score
Facility: 32.0 points
better
Total nurse staffing
Facility: 4.17 hours/day
better
RN staffing
Facility: 1.34 hours/day
better
Staff turnover
Facility: 21.4%
better
Latest health deficiencies
Facility: 8 deficiencies
worse
View data table
MetricFacilityCountyFlorida
Overall rating4 of 53 of 53 of 5
Health-inspection score32.0 points41.5 points38.5 points
Total nurse staffing4.17 hours/day3.63 hours/day3.63 hours/day
RN staffing1.34 hours/day0.82 hours/day0.62 hours/day
Staff turnover21.4%27.9%41.8%
Latest health deficiencies8 deficiencies8.5 deficiencies6 deficiencies

Comparisons describe CMS data; they are not recommendations.

Inspection history

2025-05-01
8 deficiencies
Highest severity: E

Immediate-jeopardy citations: 0

Tag 0812 · Severity E

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction 2025-05-31

Tag 0693 · Severity D

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2025-05-31

Tag 0726 · Severity D

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction 2025-05-31

Tag 0755 · Severity D

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2025-05-31

Tag 0757 · Severity D

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2025-05-31

Tag 0761 · Severity D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2025-05-31

Tag 0880 · Severity D

Provide and implement an infection prevention and control program.

Infection Control Deficiencies · Deficient, Provider has date of correction 2025-05-31

Tag 0919 · Severity D

Make sure that a working call system is available in each resident's bathroom and bathing area.

Environmental Deficiencies · Deficient, Provider has date of correction 2025-05-31
2024-01-25
5 deficiencies
Highest severity: D

Immediate-jeopardy citations: 0

Tag 0550 · Severity D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Resident Rights Deficiencies · Deficient, Provider has date of correction 2024-02-08

Tag 0684 · Severity D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2024-02-08

Tag 0690 · Severity D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2024-02-08

Tag 0761 · Severity D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2024-02-08

Tag 0908 · Severity D

Keep all essential equipment working safely.

Environmental Deficiencies · Deficient, Provider has date of correction 2024-02-08
2022-09-09
4 deficiencies
Highest severity: D

Immediate-jeopardy citations: 0

Tag 0684 · Severity D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2022-10-09

Tag 0689 · Severity D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2022-10-09

Tag 0700 · Severity D

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2022-10-09

Tag 0761 · Severity D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2022-10-09

Staffing composition

2.57 hours/dayNurse aide
0.26 hours/dayLPN
1.34 hours/dayRN
Total staffing
4.17 hours/day
County median
3.63 hours/day
Florida median
3.63 hours/day
Weekend total
3.86 hours/day
Staff turnover
21.4%
RN turnover
52.9%

Reported averages, not a real-time staffing schedule.

Resident outcomes

Lower is generally better

Hospitalizations

2.5 per 1,000 daysworseFlorida: 2.1 per 1,000 days · County: 2.2 per 1,000 days
20250101-20251231

Emergency-department visits

2.0 per 1,000 daysworseFlorida: 1.0 per 1,000 days · County: 0.9 per 1,000 days
20250101-20251231

Falls with major injury

4.0%worseFlorida: 2.2% · County: 1.8%
2025Q2-2026Q1

Pressure ulcers

8.3%worseFlorida: 4.2% · County: 4.9%
2025Q2-2026Q1

Urinary tract infections

5.3%unavailableFlorida: 0.0% · County: 0.3%
2025Q2-2026Q1

Antipsychotic medication use

2.2%betterFlorida: 7.0% · County: 11.0%
2025Q2-2026Q1

These group measures do not predict an individual resident’s experience.

Questions to ask

Use these prompts during a tour or phone call
  1. What fall-prevention program is used, and how are families notified after a fall?

    Suggested because of: falls major injury
  2. How does the care team prevent and treat pressure injuries?

    Suggested because of: pressure ulcers
  3. How will the care plan be developed, reviewed, and shared with our family?

    Suggested because of: general care planning

Facility Details

County
Palm Beach County
Certified beds
89
Average daily residents
50.3
Ownership
Non profit - Corporation
Provider type
Medicare and Medicaid
In hospital
No
Date certified
1979-06-13
CCN
105355

Staffing Data

Reported measureValue
Nurse aide hours2.56651
Lpn hours0.26363
Rn hours1.3434
Reported total hours4.17355
Weekend total hours3.86328
Weekend rn hours1.17051
Adjusted total hours4.87234
Total turnover percent21.4
Rn turnover percent52.9
Administrators left1

Hours are per resident per day; turnover values are percentages. Missing values are not zero.

Penalties & Enforcement

$0.00Total fines
0Number of fines
0Payment denials

No matching penalties in the supplied CMS records.

Totals reflect the supplied CMS records, not a lifetime total.

Citations

8Health citations
6Fire safety citations

Health counts describe the latest rating cycle. Fire counts cover supplied fire-safety records.

Serious Deficiencies

FL counts scope/severity G–L as serious deficiencies. Immediate jeopardy is J–L; these are not interchangeable.

0

Ownership & Operators

NameRoleShare
ACTS ACQUISITION AND DEVELOPMENT COMPANY LLCINDIRECT OWNERSHIP INTERESTNOT APPLICABLE
ACTS ALLIANCE MANAGEMENT LLCINDIRECT OWNERSHIP INTERESTNOT APPLICABLE
ACTS COMMUNITIES OF MARYLAND, INC.INDIRECT OWNERSHIP INTERESTNOT APPLICABLE
ACTS LEGACY FOUNDATION, INC.INDIRECT OWNERSHIP INTERESTNOT APPLICABLE
ACTS RETIREMENT SERVICES, INCINDIRECT OWNERSHIP INTERESTNOT APPLICABLE
ACTS SIGNATURE COMMUNITY SERVICES INCINDIRECT OWNERSHIP INTERESTNOT APPLICABLE
BONITA SPRINGS RETIREMENT VILLAGE INCINDIRECT OWNERSHIP INTERESTNOT APPLICABLE
MEASE LIFE INCINDIRECT OWNERSHIP INTERESTNOT APPLICABLE
ALLMOND, SUSANCORPORATE DIRECTORNOT APPLICABLE
BROD, KATHRYNCORPORATE DIRECTORNOT APPLICABLE
CALLAWAY, WARRENCORPORATE DIRECTORNOT APPLICABLE
CHAMBERLAIN, LINDACORPORATE DIRECTORNOT APPLICABLE
DETWEILER, HAROLDCORPORATE DIRECTORNOT APPLICABLE
ESTERHAI, JOHNCORPORATE DIRECTORNOT APPLICABLE
GERNER, ELRICCORPORATE DIRECTORNOT APPLICABLE
GLYNN, JAMESCORPORATE DIRECTORNOT APPLICABLE
GRANT, GERALDCORPORATE DIRECTORNOT APPLICABLE
GREER, JASONCORPORATE DIRECTORNOT APPLICABLE
KELLY, MICHAELCORPORATE DIRECTORNOT APPLICABLE
LAMMERS, JOHNCORPORATE DIRECTORNOT APPLICABLE
LAWSON, DANIELCORPORATE DIRECTORNOT APPLICABLE
MASHNER, MARVINCORPORATE DIRECTORNOT APPLICABLE
MIDDLEBROOKS, DANIELCORPORATE DIRECTORNOT APPLICABLE
REICHARD, DAWNCORPORATE DIRECTORNOT APPLICABLE
AHERN, SUSANCORPORATE OFFICERNOT APPLICABLE
ALLMOND, SUSANCORPORATE OFFICERNOT APPLICABLE
CHRISTIANSEN, KARENCORPORATE OFFICERNOT APPLICABLE
ESTERHAI, JOHNCORPORATE OFFICERNOT APPLICABLE
FOX, GLENNCORPORATE OFFICERNOT APPLICABLE
GERNER, ELRICCORPORATE OFFICERNOT APPLICABLE
GRANT, GERALDCORPORATE OFFICERNOT APPLICABLE
LAWSON, DANIELCORPORATE OFFICERNOT APPLICABLE
MASHNER, MARVINCORPORATE OFFICERNOT APPLICABLE
ACTS MANAGEMENT SERVICES, INC.OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
ACTS RETIREMENT-LIFE COMMUNITIES INCOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLCOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
AHERN, SUSANOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
CHRISTIANSEN, KARENOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
FOX, GLENNOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
GRANT, GERALDOPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE
U.S. BANKTRUSTEE OF THE SNFNOT APPLICABLE
ACTS MANAGEMENT SERVICES, INC.ADP OF THE SNFNOT APPLICABLE
ACTS RETIREMENT-LIFE COMMUNITIES INCADP OF THE SNFNOT APPLICABLE
ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLCADP OF THE SNFNOT APPLICABLE
BAKER TILLY ADVISORY GROUP LPADP OF THE SNFNOT APPLICABLE
BAKER TILLY US LLPADP OF THE SNFNOT APPLICABLE
U.S. BANKADP OF THE SNFNOT APPLICABLE
AHERN, SUSANADP OF THE SNFNOT APPLICABLE
CHRISTIANSEN, KARENADP OF THE SNFNOT APPLICABLE
FOX, GLENNADP OF THE SNFNOT APPLICABLE
FYFFE, SOPHIAADP OF THE SNFNOT APPLICABLE
GRANT, GERALDADP OF THE SNFNOT APPLICABLE
PHAM, DINHADP OF THE SNFNOT APPLICABLE

Helpful resources

Educational information, not medical or legal advice. Data & methodology