Tag 0848 · Severity E
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies · Deficient, Provider has date of correction 2026-06-06Non-profit
Gulf Coast Village
1333 Santa Barbara Blvd, Cape Coral, FL 33991
(239) 772-1333 · Volunteers of America Senior Living
At a glance
CMS data snapshot: 2026-08-01 · Sources and limitations
| Ownership | Non profit - Corporation | Certified beds | 85 |
|---|---|---|---|
| Estimated occupancy | 104.5% | Latest inspection | 2026-05-07 |
County and Florida comparison
Navy: facility · Teal: county · Gray: Florida
Overall rating
Facility: Not reported by CMS
Health-inspection score
Facility: 140.3 points
Total nurse staffing
Facility: 4.93 hours/day
RN staffing
Facility: 1.20 hours/day
Staff turnover
Facility: 53.6%
Latest health deficiencies
Facility: 3 deficiencies
View data table
| Metric | Facility | County | Florida |
|---|---|---|---|
| Overall rating | Not reported by CMS | 3 of 5 | 3 of 5 |
| Health-inspection score | 140.3 points | 65.5 points | 38.5 points |
| Total nurse staffing | 4.93 hours/day | 4.11 hours/day | 3.63 hours/day |
| RN staffing | 1.20 hours/day | 0.80 hours/day | 0.62 hours/day |
| Staff turnover | 53.6% | 34.3% | 41.8% |
| Latest health deficiencies | 3 deficiencies | 6 deficiencies | 6 deficiencies |
Comparisons describe CMS data; they are not recommendations.
Inspection history
2026-05-07
3 deficiencies
Highest severity: E
Immediate-jeopardy citations: 0
Tag 0656 · Severity D
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2026-06-062025-11-20
11 deficiencies
Highest severity: G
Immediate-jeopardy citations: 0
Tag 0689 · Severity G
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2026-01-12Tag 0812 · Severity F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction 2026-01-12Tag 0628 · Severity E
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Deficient, Provider has date of correction 2026-01-12Tag 0842 · Severity E
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction 2026-01-12Tag 0867 · Severity E
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies · Deficient, Provider has date of correction 2026-01-12Tag 0925 · Severity E
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · Deficient, Provider has date of correction 2026-01-12Tag 0580 · Severity D
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Deficient, Provider has date of correction 2026-01-12Tag 0582 · Severity D
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · Deficient, Provider has date of correction 2026-01-12Tag 0679 · Severity D
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2026-01-12Tag 0761 · Severity D
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Deficient, Provider has date of correction 2026-01-122025-05-01
7 deficiencies
Highest severity: F
Immediate-jeopardy citations: 0
Tag 0684 · Severity D
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2025-05-30Tag 0812 · Severity F
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction 2025-05-28Tag 0600 · Severity D
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction 2025-05-01Tag 0677 · Severity D
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Deficient, Provider has date of correction 2025-05-30Staffing composition
2.98 hours/dayNurse aide
0.75 hours/dayLPN
1.20 hours/dayRN
- Total staffing
- 4.93 hours/day
- County median
- 4.11 hours/day
- Florida median
- 3.63 hours/day
- Weekend total
- 4.58 hours/day
- Staff turnover
- 53.6%
- RN turnover
- 55.9%
Reported averages, not a real-time staffing schedule.
Resident outcomes
Lower is generally better
Hospitalizations
2.5 per 1,000 daysworseFlorida: 2.1 per 1,000 days · County: 1.7 per 1,000 days20250101-20251231
Emergency-department visits
1.2 per 1,000 daysworseFlorida: 1.0 per 1,000 days · County: 1.1 per 1,000 days20250101-20251231
Falls with major injury
8.5%worseFlorida: 2.2% · County: 3.6%2025Q2-2026Q1
Pressure ulcers
5.9%worseFlorida: 4.2% · County: 3.2%2025Q2-2026Q1
Urinary tract infections
2.8%unavailableFlorida: 0.0% · County: 0.3%2025Q2-2026Q1
Antipsychotic medication use
5.5%betterFlorida: 7.0% · County: 7.0%2025Q2-2026Q1
These group measures do not predict an individual resident’s experience.
Questions to ask
Use these prompts during a tour or phone call
What improvements is the facility making in response to its Special Focus status?
Suggested because of: special focusWhat is driving staff turnover, and what is being done to retain nurses and aides?
Suggested because of: staff turnoverWhat fall-prevention program is used, and how are families notified after a fall?
Suggested because of: falls major injuryHow does the care team prevent and treat pressure injuries?
Suggested because of: pressure ulcersWhat operational changes followed the facility's most recent penalty?
Suggested because of: penalties
Facility Details
- County
- Lee County
- Certified beds
- 85
- Average daily residents
- 88.8
- Ownership
- Non profit - Corporation
- Provider type
- Medicare and Medicaid
- In hospital
- No
- Date certified
- 1989-08-28
- CCN
- 105672
Staffing Data
| Reported measure | Value |
|---|---|
| Nurse aide hours | 2.97674 |
| Lpn hours | 0.75091 |
| Rn hours | 1.20022 |
| Reported total hours | 4.92787 |
| Weekend total hours | 4.58043 |
| Weekend rn hours | 0.8931 |
| Adjusted total hours | 4.78853 |
| Total turnover percent | 53.6 |
| Rn turnover percent | 55.9 |
| Administrators left | 1 |
Hours are per resident per day; turnover values are percentages. Missing values are not zero.
Penalties & Enforcement
$37,092.00Total fines
3Number of fines
0Payment denials
| Date | Type | Amount |
|---|---|---|
| 2025-11-20 | Fine | $19,920.00 |
| 2024-04-02 | Fine | $8,586.00 |
| 2024-04-02 | Fine | $8,586.00 |
Totals reflect the supplied CMS records, not a lifetime total.
Citations
3Health citations
7Fire safety citations
Health counts describe the latest rating cycle. Fire counts cover supplied fire-safety records.
Serious Deficiencies
FL counts scope/severity G–L as serious deficiencies. Immediate jeopardy is J–L; these are not interchangeable.
5
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Ownership & Operators
| Name | Role | Share |
|---|---|---|
| VOLUNTEERS OF AMERICA | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED |
| VOLUNTEERS OF AMERICA NATIONAL SERVICES | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED |
| VOLUNTEERS OF AMERICA | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% |
| BLOOM, SHAWN | CORPORATE DIRECTOR | NOT APPLICABLE |
| ERICKSON, KAREN | CORPORATE DIRECTOR | NOT APPLICABLE |
| HACKETT, KAREN | CORPORATE DIRECTOR | NOT APPLICABLE |
| JACKSON, CARMEN | CORPORATE DIRECTOR | NOT APPLICABLE |
| KITTLESON, MELISSA | CORPORATE DIRECTOR | NOT APPLICABLE |
| MANEVAL, JOHN | CORPORATE DIRECTOR | NOT APPLICABLE |
| MULLEN, BETH | CORPORATE DIRECTOR | NOT APPLICABLE |
| PERKINS, DERRICK | CORPORATE DIRECTOR | NOT APPLICABLE |
| PETERSON, JEANNE | CORPORATE DIRECTOR | NOT APPLICABLE |
| SHERIDAN, PATRICK | CORPORATE DIRECTOR | NOT APPLICABLE |
| STRIBLING, MORRIS | CORPORATE DIRECTOR | NOT APPLICABLE |
| STRINGFELLOW, JANET | CORPORATE DIRECTOR | NOT APPLICABLE |
| TEJADA, WALTER | CORPORATE DIRECTOR | NOT APPLICABLE |
| VIGEE, VORIS | CORPORATE DIRECTOR | NOT APPLICABLE |
| BATA, JEFF | CORPORATE OFFICER | NOT APPLICABLE |
| KELLER, RYAN | CORPORATE OFFICER | NOT APPLICABLE |
| KING, MICHAEL | CORPORATE OFFICER | NOT APPLICABLE |
| NISIVOCCIA, DAVID | CORPORATE OFFICER | NOT APPLICABLE |
| NUTZ, FAITH | CORPORATE OFFICER | NOT APPLICABLE |
| SOCZYNSKI, PAUL | CORPORATE OFFICER | NOT APPLICABLE |
| VOLUNTEERS OF AMERICA NATIONAL SERVICES | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| BUDZYNSKI, JOSEPH | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| DIVIETRO, ANGELIQUE | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| KELLER, RYAN | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| KING, MICHAEL | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| MAHADEVAN, ANAND | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| RICHARD, SARAH | OPERATIONAL/MANAGERIAL CONTROL | NOT APPLICABLE |
| SALTMARSH CPAS, INC. | ADP OF THE SNF | NOT APPLICABLE |
| VOLUNTEERS OF AMERICA | ADP OF THE SNF | NOT APPLICABLE |
| VOLUNTEERS OF AMERICA NATIONAL SERVICES | ADP OF THE SNF | NOT APPLICABLE |
| BUDZYNSKI, JOSEPH | ADP OF THE SNF | NOT APPLICABLE |
| DIVIETRO, ANGELIQUE | ADP OF THE SNF | NOT APPLICABLE |
| KELLER, RYAN | ADP OF THE SNF | NOT APPLICABLE |
| KING, MICHAEL | ADP OF THE SNF | NOT APPLICABLE |
| MAHADEVAN, ANAND | ADP OF THE SNF | NOT APPLICABLE |
| RICHARD, SARAH | ADP OF THE SNF | NOT APPLICABLE |
Helpful resources
Educational information, not medical or legal advice. Data & methodology